Patient privacy is a top priority at our spa. We ensure that our staff will not discuss your treatments with any other clients. In order to ensure your total privacy, you may be periodically asked to verify specific information such as your address, birthdate, phone number and email address.
Please arrive 15 minutes prior to your scheduled appointment time. This will allow us to get you checked in and confirm any important information, as well as give you the chance to fill out any necessary paperwork. Arriving late may interrupt your service and the services of those who follow you. After (15 min) late, you will have to reschedule a new appointment and the late fee will be charged.
Your hair salon appointments are very important to me, it is reserved especially for you, I understand that sometimes schedule adjustments are necessary; therefore, I respectfully request at least 24 hours notice for cancellations.
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!
Please understand that when you forget to cancel your hair salon appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services. Appointments are confirmed 48 hours in advance because I know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
The best tip we can receive is your Referrals. However, if you are exceptionally satisfied with the service you received during your visit, WE ARE HAPPY TO ACCEPT TIPS.
All services, service packages, and pre-paid treatments are non-refundable. The price paid may be applied towards other services available at Epibelle Aesthetics, such as Facials, Body contour.